Shipping & Returns
DOMESTIC: Orders are processed within 1-3 business days of receipt, and shipped USPS Priority or USPS First Class. U.S. Orders typically take 2-5 business days to arrive.
MILITARY/APO: We ship to APO addresses via USPS Priority, however, military shipments to overseas locations typically cannot be tracked, therefore, PURE will not be held responsible for lost/stolen/misplaced shipments one it is confirmed that a label has been created.
INTERNATIONAL: We apologize, shipping to Canada and abroad is not available at this time.
LOST STOLEN: Her Glory. LLC is not responsible for lost or stolen packages. If your package was not received, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
INCORRECT ADDRESS: Once an order is placed, we cannot revise the shipping address. PURE is not responsible for packages shipped to an incorrect address. No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
RETURNED / REFUSED SHIPMENTS: If your package is returned to us due to incorrect address, refused receipt, or failed delivery attempt, you have the option to have it shipped again AT YOUR EXPENSE. No refunds, replacements, or credits will be issued for orders confirmed to have been delivered to the address initially provided. Please be sure to verify your address prior to completing your order.
INCORRECT / DAMAGED ORDERS: If you believe that your order was filled incorrectly, or your order arrived damaged, you must contact us within14 business days of receipt.
BACK-ORDERS: When items in high demand sell out unexpectedly, they may be placed on back-order, causing a delay in shipment. We do our best to avoid this, however, occasionally, we may need to postpone your ship date to allow time for missing items to arrive so that we can complete your order. You will be notified by email if this occurs.
REFUNDS: Unopened, unused products are eligible for refund within 7 days of confirmed receipt. Please ship your returned item(s) to Her Glory Salon, 6751 Macon Road Suite 17, Columbus, GA 31907
Our refund policy applies to orders placed at www.purebyhg.com only. If you purchased PURE from another retailer and would like to process a return, please contact the retailer where the product was purchased. Feel free to contact us at firstname.lastname@example.org for questions and concern.
Any additional questions or concerns about your order. Email purehaircareproducts@gmail. Include your name, order number, and date of purchase.